Refund policy

30-Day Return Window

We accept return requests within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, with all original tags attached and in original packaging. To initiate a return, contact us at support@kynspace.com with your order number and reason for return. Do not send items back without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@kynspace.com. Please include photos or a short video clearly showing the issue. We will offer either a full refund or a replacement at no additional cost — no need to return the item.

Return Shipping

As our products are shipped internationally, physical returns are not always practical. We handle each case individually and will provide clear instructions when a return is required. Return shipping costs are the customer's responsibility unless the item is damaged or incorrect, or unless stated otherwise for your country in the sections below.

Non-Returnable Items

We do not accept returns on sale items or gift cards.

Refunds

Once your return request is approved, we will process your refund within 10 business days to your original payment method. If more than 15 business days have passed since approval without receiving your refund, please contact us at support@kynspace.com.

Exchanges

The fastest way to get the right item is to return your current order and place a new order separately once the return is approved.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees do not have a fixed expiry date and are not limited by the timeframes or exclusions described elsewhere in this policy, including the 7-day reporting window and the exclusion of sale items mentioned above. They apply for as long as is reasonable, having regard to the nature of the goods and the price paid.

If an item you receive is faulty, damaged or not what you ordered, contact us at support@kynspace.com with photos or a short video showing the problem. We will reply within 2 business days with instructions.

Where an item is faulty, damaged or incorrect, we cover the cost of returning it to us and you do not need to arrange or pay for return shipping yourself. We will either send you a prepaid return label or reimburse your reasonable return postage on presentation of the receipt. Where the failure is a major failure, you may choose between a refund and a replacement.

We do not accept returns for change of mind. This does not affect the consumer guarantees described above, which apply regardless of this policy.

Canada

This policy applies to orders shipped to Canada, excluding Quebec, where we do not currently deliver.

We accept returns only for items that are faulty, damaged in transit, or different from what you ordered. We do not accept returns for change of mind, incorrect fit, or how colours appear on screen. If an item you receive is faulty, damaged or not what you ordered, contact us at support@kynspace.com within 15 days of delivery with photos or a short video showing the problem. We will reply with instructions before you ship anything back — items sent without authorisation cannot be processed. Where an item is faulty, damaged or incorrect, we cover the cost of returning it to us. We will either send you a prepaid return label or reimburse your reasonable return postage on presentation of the receipt. We will then repair the item, replace it, or refund you in full.

If tracking shows no delivery within 30 days of shipment, we will reship your order or refund you in full, at your choice, at no cost to you. We do not accept returns for swimwear with the hygiene liner removed (unless faulty), gift cards, or reports made more than 15 days after delivery. We do not process direct exchanges — if you need a different size or colour, please place a new order.

Approved refunds are issued within 3 business days to your original payment method; your bank may take a further 5–10 business days to display the funds. Nothing in this policy limits your rights under applicable Canadian federal and provincial consumer protection law.

Quebec: you may also cancel your order for any reason within 10 days of receiving it, and we cover the return postage in that case too.

Malaysia

Our goods come with guarantees under the Consumer Protection Act 1999 that cannot be excluded or limited by this policy. These include guarantees that the goods are of acceptable quality, fit for their ordinary purpose, and match their description.

Where an item is faulty, damaged or incorrect, return shipping is at your own expense. Once we receive and verify the item, we will repair it, replace it, or refund you in full.

We do not accept returns for change of mind. This does not affect your rights under the Consumer Protection Act 1999, which apply regardless of this policy.

South Korea

Orders to South Korea require a valid Personal Customs Clearance Code (PCCC) and your full legal name at checkout, exactly as registered with Korea Customs. Incorrect or missing information may cause your shipment to be held, delayed, or returned, and this is the customer's responsibility.

Customs duties are included in the shipping cost you pay at checkout, so you should not be charged separately on delivery. If a shipment is held or returned due to a PCCC error, contact us at support@kynspace.com — any refund will exclude the shipping fee and charges already incurred if the shipment cannot be recovered. All other terms of this policy apply as described above.

Thailand

Orders shipped to Thailand are sent using shipping methods that do not include Thai customs duties or import VAT in the price paid at checkout. Duties and/or VAT may be assessed on shipments to Thailand, including on lower-value orders, and are collected directly from you by the courier or Thai customs at the time of delivery.

These charges are separate from the shipping cost you paid us and are set by the Thai government — we do not receive them and cannot refund them. This section applies in addition to the "Damaged or Incorrect Items" section above, which still applies if the product itself arrives faulty or incorrect.

If your shipment is refused or abandoned due to non-payment of duties or taxes, return shipping costs are your responsibility, and any refund we issue will exclude the original shipping fee and any customs charges already incurred. If you have already paid customs duties or VAT before requesting a return, those amounts cannot be refunded by us, as they are collected and retained by Thai customs authorities.

Delivery to Thailand may also take longer than our standard shipping estimates due to customs clearance procedures.

All other terms of this policy (30-day return window, damaged or incorrect items, refunds) apply to orders shipped to Thailand as described above.

United States

Our 30-day return policy applies to all orders shipped to the United States. While there is no federal law requiring refunds, we are committed to complying with applicable state regulations, including California's requirements on return policy transparency. For defective or incorrect items, we offer a full refund or replacement without requiring the physical return of the product. All refund requests must be submitted within 30 days of receiving your order.

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