Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

This policy applies to all orders shipped to the United States. Please read it before completing your purchase.

When you can request a return

Kynspace accepts return requests only for items that are faulty, damaged in transit, or different from what you ordered in style, colour or size.

We do not accept returns for change of mind, or because an item does not meet your expectations in terms of fit, sizing, or how the colour appears compared with the product images.

Please check the size guide on each product page before completing your order.

How to report a faulty or incorrect item

If you receive an item that is faulty, damaged or different from what you ordered, email us at support@kynspace.com within 15 days of delivery. Include your order number and photos or a short video clearly showing the problem.

We will reply within 2 business days with full instructions on how to proceed, including the address to send the item to and how to ship it.

Please do not ship anything before you receive our instructions. Items sent without authorisation cannot be processed or refunded.

Return shipping

Return shipping is at the customer's expense. We recommend using a tracked service and keeping your receipt: without tracking we cannot confirm that the parcel has arrived.

Items must be returned unworn, unwashed, with all original tags attached and in their original packaging.

Refunds are issued once the item has been received and inspected at the address provided. Please note that international transit times can be long.

Non-returnable items

We cannot accept returns for:

Swimwear and bikinis where the protective hygiene liner has been removed, unless the item is faulty.
Gift cards.
Items reported to us more than 15 days after delivery.

If your order does not arrive

If tracking shows no delivery within 30 days of shipment, contact us with your order number. We will reship your order or refund you in full, at your choice, at no cost to you. This applies regardless of the return policy above.

Cancelling before shipment

Contact us as soon as possible after ordering. If your order has not yet left the warehouse, we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled.

Refunds

Approved refunds are issued within 3 business days to your original payment method. Depending on your bank or card issuer, the funds may take a further 5–10 business days to appear on your statement.

Refunds cover the price of the product. Original shipping costs and return shipping costs are not refunded. Refunds are issued in U.S. dollars for the amount originally charged.

Exchanges

We do not process direct exchanges. If you need a different size or colour, the fastest way is to place a new order.

Your statutory rights

Nothing in this policy limits your rights under applicable U.S. federal and state consumer protection law.

Questions?